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Delta Media Group Blog

Friday, December 21, 2012

Relax over Christmas, and forget about Real Estate

No one can really blame you.

You were rushed throughout the day. You had two appointments scheduled. You stopped by the office to drop off some papers. Your spouse asked that you pick up a few items on the way home. And you needed to hurry, because you needed to pack, because you needed to hit the road to make it to the in-law’s in time.

The worst part of the day was over, and only a three-hour drive stood between you and a relaxing, long-awaited five-day Christmas trip with your family.

Until about halfway through that drive, when you realized you had a few follow-up items listed on your calendar, which you left in the office. You couldn’t call, because no one would be there for the next few days. And you know you promised that less-than-patient client you’d have an answer to them within the next day…if you only knew how to reach them.

Isn’t that the way it always works?

Throughout your entire real estate career, you can think of plenty of times where this exact scenario occurred. You’ve reminded yourself and reminded yourself again, with mental notes, physical notes and timed reminders, to NOT forget the most important thing you need to remember before leaving the office for an extended period of time. And yet, it kept occurring, because that’s human nature.

The reminder of these events alone was enough to put you in a panic. You couldn’t turn around now or else your family might boot you from the car and finish the trip on their own. But not having your calendar might be enough to lose a client, which might be enough to significantly cut into January’s earnings.

That was a panic you had felt before, and the very thought of the feeling made your hair stand on end.

But it’s not a problem you have to face this year. For the first time in your professional life, your entire real estate business fits neatly in your pocket in the way of a smartphone. Because for the first time in your professional life, you have the accessibility to access all elements of your business from your phone.

Your calendar is synced to your smartphone, which gives you mobile access to your entire customer database.

You can access all contacts while sitting with the family around the fire. You can send follow-up emails while sipping another eggnog. You can check your schedule and start mapping out next month’s appointments while finishing dessert. And your to-do list is there as well, giving you the reminders you wrote out before rushing out for the week.

The point of leaving town was to leave business at home. But your business is such that you can’t walk away from it entirely. Whether you choose to travel with your business or not, your business has the capability of traveling with you.

It’s all part of you becoming a Digital Realtor, and making your business mobile and more mobile as the world continues to turn in that direction.

You’ve thought long and hard about the direction you’re going and where you want to take your business. And made a plan to be more profitable in real estate in 2013. Now, you can take that plan with you while taking steps toward profitability and eliminating the worries that used to plague your family trips.

Merry Christmas, from Delta Media Group.

Monday, December 17, 2012

Linking your Calendar to your smartphone or other devices

In case you missed it we've been talking quite a bit about online marketing and mobile technology and strategies. They're becoming more and more important in your business.

With this understanding we know how important it is to be mobile in business as we head into 2013. This is why we have the ability for you to link your smartphone to your calendars within the DeltaNet™ System.

With this feature you're never forget to follow up with a customer and you'll be more organized. The best part about this feature is you can accomplish this all while being more mobile!

What are the benefits for your Customer?

Your customers will have your attention while you are with them, instead of thinking "when is my next showing". Having help being organized, is what technology is all about!

What are the benefits for you, the Realtor®?

You will have at a glance, your to do's, added to your calendar, so you never forget to make those extra few minutes to follow up with your client. They will appreciate the extra effort.

How do you set this up for yourself?

There are 4 steps to set up your calendar to your smartphone or other devices. Here are the steps.

Step 1

Log in to the DeltaNet™ and go to your 'Customer Center' under 'Customer'.

Step 2

Under the Calendar section, click the 'View Full Calendar'.

Step 3

Click 'Share Calendar' button.

Step 4

Select the device you would like to sync the calendar to and click on the icon. You will be sent easy to follow instructions on how to connect your device.



Q. Can I sync my calendar to more than one device?
A. Yes you can sync it to multiple devices.

Q. Will I be notified of an upcoming event?
A. Yes, your phone (or other device) will notify you based on the settings on your phone or device.

Q. Can I share my calendar with my assistant?
A. Yes, you would set it up the same way.

Thursday, December 13, 2012

Preparing your Online Marketing for profitability in 2013

We’re not far into the Christmas shopping season, but we already have early reports on how people are shopping.

Internet Retailer reports mobile shopping on Black Friday jumped 155 percent compared with average daily mobile traffic. And before Cyber Monday was even over, reports showed mobile shopping might have boosted it to be the biggest shopping day of the year.

These results might not surprise you, but their timeliness should.

Old reports are a thing of the past. Advertising campaigns, marketing initiatives and branding tactics used to take a considerable amount of time to measure.

But modern-day campaigns, which are often cheaper, more flexible and produce a better ROI, can often be measured in real time.

Ratings indicators and polls might work for TV shows, but Google Analytics, Google AdSense, Facebook Insights and other Lead Management and reporting programs can return results the day they’re happening. A short amount of time is all it takes to determine if a message is well-received, or whether it’s being received at all.

This means two important things for all businesses moving forward:
1. Companies must be results-driven.
2. Companies must be flexible.

And the two must work together, rather than in a vacuum.

Pre-scheduled, fixed budgets should be a thing of the past. Your fixed budget for 2012 might have accounted for Google+, but did it take into account Pinterest (which saw rapid growth in January), Facebook Sponsored Ads (which didn’t exist until the summer), or the possibility of your brokerage needing a new, more productive Web presence?

Do you feel any of those might have been helpful in your recent marketing strategies?

There’s no telling what 2013 will bring. There will be no shortage of “Top Ten” prediction lists coming over the next two weeks, but none of them have a magic ball that truly allows the author to see what the “next big thing” will be, or what major changes a significant company like Facebook might make that will undoubtably affect your marketing plans.

Those changes can heavily impact your business and be the difference in your profitability, especially if they deliver leads and Web traffic and your competitors implement a strategy for them while you’re in a holding pattern with a fixed budget.

Failure is not an option in a fragile economy and fast-paced digital world. And in order to compete, you have to create equally fast-paced Digital Realtors. This means budgeting for flexibility, knowing when to invest and what to invest in, measuring results, and cutting those programs that aren’t producing results for your brokerage.

And in order to see what’s working, you need a Real Estate technology partner that integrates new outside technologies, leverages the most popular and most recent Social Networks, and provides detailed reporting to allow you to see what is and isn’t working, lets your agents see how much business your brokerage is driving them, and lets their customers see if your brokerage is helping sell their listings.

These are integral pieces for your online marketing strategy, and pieces we'reis preparing you brokerage and agents for. Contact Delta Media Group for more information.

Monday, December 10, 2012

Market Update

As the various markets across the country continue to grow at varying rates it can be tough to stay up-to-speed on what's happening in your specific market. Some MLS' give tools that help with this but some don't

That's why a while ago we created our Market Update Report for REALTORS®.

The Market Update gives REALTORS® the ability to view what's happening in their specific market(s) they serve. REALTORS® can either have the report emailed to them weekly or just log into the DeltaNet™and view the Market Update Report on demand.

In the report you have access to what's New on the Market, Price Changes, Status Changes, and what's Sold.

If you haven't checked out the Market Update Report check it out...

What are the benefits for your Customer?

The Market Update allows you to keep up to date on the specific market you serve during the Dates selected for the Zip Codes that have been entered on the 'Settings' page under the 'Leads and Contacts' tab, as well as the company listings that would apply to the date range.

What are the benefits for you, the Realtor®?

You can see all of the market activity that you care about every week. This enables you to be at the top of your game and have a strong grasp on everything happening in this fast-paced market. What's even better is we know how busy you are so just have the report emailed to you!

How do you set this up for your self?

There are 8 steps to complete the set up of the Market Update. Here are the steps.

Step 1

Log in to the DeltaNet™ and go to your 'Market Update' under 'Listings'.

Step 2

Click 'Edit Settings' to change the Zip Codes, Company preference and weather or not it will be Emailed to you.

Step 3

Select to have the Market Update Emailed to you.

Step 4

Select to have company only listings.

Step 5

Select to have 'Off Market Listings' included in the report.

Step 6

Enter and add the zip codes that need added.

Step 7

Select zip code to be removed.

Step 8

Click 'Update Preferences' to complete changes.



Q. Can I have just my companies listings shown or sent to me?
A.  Yes, you can select to have only your company listings in the report by editing the settings in step 4.

Q. I already have zip codes entered in my settings, where did they come from?
A.  These zip codes came from the 'ZIP CODE SETTINGS' section under 'Settings' and 'Leads & Contacts'.

Q. Can I see the listings from a prior week?
A.  Yes, you can change the date at the top of the 'Market Update' page.

Q. What time do these reports go out?
A. Currently they go out at 9:30 am EST.

Q. Can I change the day the Report is sent to me?
A.  Yes, follow the steps to edit the Marker Update to change the day they go out.

Thursday, December 6, 2012

Searching for your online marketing strategy

Did you travel in the past few weeks?

If not, maybe you know someone who did.

Thanksgiving is often one of the largest travel weeks of the year.

And when people get to where they’re going, they start thinking about where to go and what to do from there.

That could be limited to asking a friend or relative the answer. But there’s a good chance it will involve some sort of search.

What’s the first thing that pops in your mind when you think of search?

Maybe it used to be shuffling through newspapers on Thanksgiving Day to find the Black Friday ads you wanted to see.

But today, it’s probably Google, or maybe another search engine.

While your aunt is pulling out the newspaper, you’re checking your mobile phone for those ads on an app you downloaded.

And when you drove with your aunt to the store, it might be in a car that allows you to search for local stores and restaurants. Or maybe you do that on the map in your phone.

The truth is, search is so much more than your desktop, and so much more than Google, even.

Search is the organization of data, and we live in a data-centric world in which technological advancements allow us to search through trillions of files of data and find the exact answer we’re searching for in seconds.

That kind of search is where everything begins. In particular, it’s where you find your future clients, because it’s how your future clients find you.

Search has to be part of your strategy, if it isn’t already. The future of your business will be decided upon how easily consumers can find you, find your listings, find other area listings through the property searches you offer, find testimonials on your service, and find information on the area they’re interested in, which you’ll provide.

So your future online marketing strategy has to involve an infrastructure that allows you to be found, and to offer the types of things people are searching for. That means an easy property search with IDX listings that are indexed by and displayed in Google searches.

But it also means a strong strategy for those searching by mobile, a strategy for those doing homework on Social Media, a video strategy and a community engagement strategy. It means an entire content strategy, which encompasses all your different Web mediums so that your future clients can find you no matter how they prefer to search.

The future of your business depends on search, which depends on your ability to be found. And your ability to be found depends on your digital capabilities.

Contact Delta Media Group for more information on how to improve your ability to be found on all platforms.

Wednesday, December 5, 2012

New My Portfolio signup form design

We're always looking for ways to improve the things we're doing. We want to create easier customer engagement and produce systems that generate more leads for our REALTORS®.

The latest change we've made is a redesign to the My Portfolio Signup Forms used on our platform.

With this change the form is more customer friendly and more visually appealing. You can see an example below.

What are the benefits for you?

Customers are more willing to enter their information if your website is easy to use. A Portfolio is also an important tool for your customers and your customer engagement.

Tuesday, December 4, 2012

Social media links with Email signature

Social integration for our customers keeps growing within Delta. The latest addition is a method for Agents to add their social media links to their email signatures used by emails from the DeltaNet™. This change effects all emails that currently use the shared email signature within the system.

What are the benefits for the REALTOR®?

Your website and Email are not the only ways to have customers contact you, Social Media will help you gain exposure to friends and friends of friends. These are people you may have never met before without social media.

How do you set this up?

There are three steps to set this up after you have added the link on the Overviews Page Here are the steps:

Step 1

Log in to the DeltaNet™ and go to your 'Settings' under 'Leads & Contacts'.

Step 2

Go down to the section labeled 'EMAIL SETTINGS' and click in the box for Leads & Contacts Email Signature for Email Form. This is where you will add the Social Media Links.

Step 3

Select the Social Media link(s) and  click 'Insert Links' then click 'Save Preferences' at the bottom of the page, to complete.



Q. Will the link be a Logo?
A. At this time the system will place a text link in the email signature.

Q. Can I have more than one?
A. Yes, You can add the same Social Media Links to your signature as you currently do on the Overviews Page under Website of the DeltaNet ™.

Q. What Emails will contain my signature with these links?
A. The Emails that currently have an Email signature are: the New Portfolio Auto-responder, the New Portfolio Auto-responder from Request, and the Welcome Message

Friday, November 30, 2012

Blog system changes catch up...

The real estate industry for a couple years has been preaching blogging, blogging, blogging...

We like the idea of blogging too.

Just think, you're reading this on Delta's blog right now so we're certainly committed to blogging as a method of communication and marketing.

The big problem for REALTORS® though is all the questions and problems that come with blogging.
  • What system do you use?
  • What do you write about?
  • How do you share your blog?
  • How do you get a blog setup?
  • Where do you even begin?
We saw this as a problem for well-meaning real estate professionals and we decided over a year ago to come-up with an easy to use blogging solution that works for REALTORS®.

In the past year we release our integrated blog platform. It was basic and we weren't sure how many agents would use the new blogging feature. Many did. Actually, more did than we thought would!

We started getting good feedback from agents and wanted to leverage social activity and what it could bring agents (website traffic). So we included social sharing tools not too long ago giving any reader the ability to easily share blog posts on social channels.

Then we integrated Facebook blog commenting tools. This is cool because the comments on your blog posts also go to Facebook thus helping with viral marketing.

After that was released we found that agents were writing posts but it sometimes took them a little time to write their posts so we released the ability to create blog posts drafts that can be worked on until they're ready to publish. A handful of the agents use this feature on a regular basis and this is great to use if you're doing a blog as a team so you can wait to post your blog articles until the post drafts have been reviewed.

Then a few months ago we found that agents were great at starting their blogs but they would really struggle with content. Or if an agent created a blog we thought it wasn't good that they were creating a blog with no content. So, we added the ability to include RSS feeds into our blogs and even put some default RSS feeds in our blog system such as Wall Street Journal, Inman, etc. This is cool because you can have a blog full of content getting updated daily the day your blog goes live!

This bring us to our latest change that was released this past week. We've given agents the ability to change which domain their blog is attached to. We don't want to get too technical but from an SEO perspective it's good to have your blog tied to one domain. This feature gives agents more control over where their blog exists and, if they make an accidental mistake during setup, they can move the blog. Really cool!

With all these features we have a strong, integrated blogging platform for real estate professionals. What we're really excited about is the features we're working on that you don't even know about yet that will be released in the near future! Watch for more exciting changes to our blogging platform in the upcoming weeks!

Ability to change which domain an agent's blog is attached to

The ability for an Agent to change the domain that their blog is attached to has been added to the system. This gives the ability to switch which domain an agent's blog is attached to after being published.

What are the benefits for your Customer?

The customers who are doing research, are looking to those Real Estate experts who have information on their site. A Blog is an excellent way to share your knowledge  but getting your customer to your site may be a challenge if you do not have a custom domain. If you have purchased a Domain, you can now choose the domain the Blog is associated with, making it easier for your customers to find.

What are the benefits for you, the REALTOR®?

Having your customers go to your site is much easier when the URL is something they can easily remember, and having the Blog associated to that URL make the navigation easier for them.

How do you set this up?

There are three steps to set this up. Here are the steps.

Step 1

Log in to the DeltaNet™ and go to your 'Blog' under 'Marketing'.

Step 2

Select the 'Domains' tab

Step 3

Choose the Domain you would like to sue and click 'Update domain' to complete.


Q. I have purchased a new domain, can i move my Blog to this domain?
A. Yes, You can move the Blog to your new Domain.

Q. I have decided to not renew my custom domain, can I move my Blog to one of my standard domains?
A. Yes, You can move the Blog to one of your standard domains.

Spam lead checking system

We hate spam! And we're not talking about the spam that comes in a can, we're talking about the good-ole spam that you get in your email in-box.

We have all types of systems in place to stop spam on the tens of thousands of websites we do for the real estate industry but it's a never ending battle so we just added some more spam blocking system changes.

What just went live is an upgrade to our system that checks every lead to determine if it's spam. We can't get into the details of what was done, just in case one of you is a spammer, but we wanted to communicate some of what was done...

This round of changes is primarily used in the showing request systems we employ on our sites. This change is designed to help stop the spam that's manually entered and contains matching first name and last name and an invalid email address.

The project is currently checking for the email address domain. The spam leads that started this project, had email addresses similar to: or as examples.

The new system will take as input: first name, last name, and email. It will then check to see if the domain of the email address is real and if it supports email (i.e.: has mx records). If the email fails that test, then we will not create a lead but still show the spammer a success message. The first and last name are for future code to handle matching first and last names.

In the coming months rest assured that there will be ongoing changes to this system as there has been for the past couple years!

What are the benefits for Agents?

The leads received will be more qualified by having the potential Spam Leads blocked automatically.

What are the benefits to the Admin?

Less likelihood of Spam leads getting through the system and being assigned to the Agents makes life easier on all website administrators.

How do you set this up for your Agents?

You don't need to do anything...this is a system-wide change that was pushed to all web platforms for you.

Listing Notes on Seller Reports

Listing Notes have been added on the Seller Reports.

This allows you to send notes to the customer within the Seller Report Email.

What are the benefits for your Customer?

Some sellers are difficult to reach, and being able to add the note to the Email they are already expecting, not only saves you time, but it adds a personal touch to the Email.

What are the benefits for you, the REALTOR®?

Being able to add a note to the the report the Customer is already expecting, gives you the ability to personalize the message, so your Customers feel more connected to you, and feeling comfortable with the person selling your home is important to most customers.

How do you set this up for your Customer?

Step 1

Log in to the DeltaNet™ and go to your 'Active Listings' under 'Listings'.

Step 2

Click on the MLS ID of the listing you wish to attach the note to.

Step 3

Select the Notes tab.

Step 4

Add new not and select to send the note to the Customer in the Seller Report email and click 'Add New Note'.



Q. Will the Email go out to others?
A. The Email will so out to the Agent (if set up this way) and the Seller.

Q. Can i set up more than one Seller Report? 
A. Yes, you can set up more than one Seller Report.

New Pocket Listing Fields

Three new fields have been added to the pocket listings system including Expiration Date, Property Tax and Room Size.

This gives more flexibility to the system and gives you the ability to share more property information on your websites.

What are the benefits for your Customer?

Your customers do more research than ever before, they may in some cases know as much as you do. Making sure your customer has the information available to them, allows them to do the research they have become accustom to and make the decision to give you a call, after all you had all of the information they were looking for.

What are the benefits for you, the REALTOR®?

The can help weed out the calls or Emails you would get, from customers looking for the Taxes or room size. The system will automatically remove the listing on the prescribed date, so no matter how busy you are, the listing is not showing when it should not be.

How do you set this up for your Customer?

There are three steps to create or Edit a Pocket Listing. Here are the steps.

Step 1

Log in to the DeltaNet™ and go to your 'Active Listings' under 'Listings'.

Step 2

Click 'Enter new Pocket Listing', or for an existing listing select the MLS ID a,d Click the link at the bottom of the page named 'Click here to edit Pocket Listing Information'.

Step 3

Fill out form (sections are color coded to denote the special Listing type: Rental and Commercial) to create a pocket listing. Scroll to the bottom and click 'Submit' to complete.



Q. Will my Listing be removed on the date I prescribe in the expiration date?
A. Yes the listing will be removed on the date entered.

Q. Can I add more rooms, to display the size?
A. Yes, You can keep adding rooms as needed.

Q. Can I reuse the Pocket Listing after it expires, or do I have to recreate it?
A. You can reuse the listing, it will be set as 'Inactive" so it can be reactivated.

New action plan features in customer center

Over the past few months the email campaign systems available through Delta have evolved to be more of a relationship campaign engine. This blog post is designed to inform Delta Customers of the newer features available in the system.

Specifically, we've added the ability to create to-do's and calendar items as part of customer action plans. This gives you the ability to create specific customer follow-up and relationship plans that involve emails, to-do's, and calendar items. This gives you full flexibility in running your business and allows you to consolidate tools into one integrated platform.

What are the benefits for your Customer?

Your customers expect you to call them when you say you will, and being reminded of upcoming events is always easier. Being on the ball makes the right impression on your customer. It's also not good enough to always just email your customers. As you know, real estate is a face-to-face business and it's important to do those calls to your current and past customers at the right times.

What are the benefits for you, the REALTOR®?

Being able to set reminders for yourself makes it easier to keep on schedule. You have access to your to do list at a glance and you can link your calendar with your smartphone calendar or your Email client.

How do you set up a To Do for a Customer?

There are 5 steps to create a To Do. Here are the steps.

Step 1

Log in to the DeltaNet™ and go to your 'Email Campaigns' under 'Customers'.

Step 2

In the 'Ecard Campaign' section, click on 'Add New Email / Action' button.

Step 3

Select 'New Action' button.

Step 4

Choose 'Interval' or 'Date', input the date or the number of days before the To Do. Enter the Action text and click 'Publish'.

Step 5

Click the close button when the Action has been added.



Q. Can I have multiple To Dos for one customer?
A. Yes, you can set as many as needed.

Q. I have checked my To Do off the list, but it is still there, is there an issue?
A. No, we have made the To Dos this way, so if you check the item and it does not get completed  you can un-check the item. Checked items will be removed in 24 hours.

Do client testimonials help your business?

The question is rhetorical. Do client testimonials help your business? You bet they do!

Just look at how we shop online. We find what we're looking for and one of the first things we do is check the customer rating number on the product. The second thing we typically do is read the actual customer reviews to see why someone gave that product a 1 and why others gave the same product a 5.

The bottom line is customer testimonials are a good thing.

So understanding this the Delta Team has released a Customer Testimonials System for Agents and Brokerages. The system gives agents and companies the ability to add testimonials manually and to solicit them electronically on their website. It also gives the ability to moderate, modify, approve and delete testimonials as necessary.

Check out the video we put together showing real estate agents how to setup the testimonials system on their website.

Implementing a lean digital marketing process is essential for your real estate business

There are plenty of ways to get your name out there.

But the end result is trying to generate business through your marketing and branding efforts.

That’s not an easy task in the competitive real estate landscape, where each brokerage and agent operates as its own business, and all are essentially competitors looking for the same slice of the pie.

It’s no longer good enough to market yourself for the sake of marketing yourself. As your own competitive business, you have to see real return on investment (ROI) in all your marketing and advertising endeavors.

Inbound marketing is not the future of marketing, but the present. And, while the basic concepts are the same, both large and small organizations are turning toward content-driven lead generation and automated lead nurturing campaigns, like those offered by Delta Media Group.

Utilizing such a program is a step in the lean digital marketing process, which is becoming essential for growing businesses to be profitable. Lean marketing is ROI-driven, and implementing the process in your real estate business might prove to make or break its future.

According to a recent HubSpot article, two challenges that traditionally prevent marketing departments from becoming lean are “the lead generation tools at their disposal,” and lead generation tactics operating “in a vacuum with little engagement from other departments, including sales.”

It seems almost silly when you really think about it. But most companies don’t implement lean digital marketing steps that would allow their departments to more efficiently drive leads and cultivate them through thorough, automated processes to ensure customer satisfaction and, ultimately, more transactions.

Fortunately, the steps to adjust these inefficient business practices aren’t overly difficult.

First and foremost, you need a platform that enables you to automate these functions in order to minimize response time and improve lead distribution, customer contact and efficient lead cultivation. The HubSpot article says you need “state-of-the-art marketing automation software,” which “helps avoid wasted time by putting all necessary data into one package for monitoring.”

Next, you need to have a process to nurture leads, which can be launched “quickly and efficiently, with less wasted time on process steps and a faster time-to-market.”

By utilizing the right platform, you can better execute the process to begin turning ROI on your lean digital marketing initiatives.

Delta Media Group has already helped several real estate brokerages and agents establish a lean digital marketing program with our suite of lead generation and management tools, and offerings that allow users to easily and quickly execute on new digital marketing initiatives.

The results have been tremendous, as we’ve seen about $25 per lead based on our digital marketing efforts. This has resulted in a very high ROI, to the extent we feel brokerages and agents should better evaluate those marketing efforts that result in lower ROIs and reallocate funds accordingly to make their businesses more profitable.

Lean digital marketing isn’t rocket science. But it’s a necessary step in today’s competitive landscape, and might be the most important step your business can take for its future.

Contact Delta Media Group for more information on how to improve ROI by executing a lean digital marketing strategy.

Monday, November 26, 2012

Lead rebroadcast settings now display

The DeltaNet™ now displays lead rebroadcast settings to lead Administrators. For any company using Delta's Lead Rebroadcast feature this information shows your company settings making their job easier.

The new section is located at the end of the Auto Assign Settings section if your company has an auto rebroadcast profile setup. If not, the section will currently not display.

Note: If you want to learn more about Delta's
Auto-Rebroadcast features please contact

Also if there is a auto rebroadcast profile but the Auto Assign System is turned off, we will still show the settings above but we will also warn you that the Auto Assign System will need to be turned on for the auto rebroadcast to work.

This was mainly done for troubleshooting and informational purposes so both the Admin and our Customer Service Department can see the settings.

What are the benefits for your Agents?

The Agents that are included in the broadcast pool all have a chance to receive leads, in the event the leads are not accepted by an Agent, they are rebroadcast. If the Agents are not aware of the settings, you can look it up for them (if your company will allow this information to be disseminated), and let them know how the system currently works. Changes can be made, if need be (changes will need to be requested at:, the changes will be reflected on the display.

What are the benefits for you, the Administrator?

You can tailor the broadcast system to the needs of your company and know exactly what your settings are without the need to contact Delta.

How do you set this up for your Agents?

Because of the flexibility of the system, any changes to the Broadcast system will have to be submitted to Customer Service at: