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Delta Media Group Blog

Thursday, October 17, 2013

Custom Broadcast Lead Acceptance Message Controls

Delta's Lead Platform within the DeltaNet™ is responsible for powering and managing the lead engagement, lead distribution, lead follow-up and customer follow-up for some of largest brokerages in the country. For some our customers, the Lead Platform is responsible for generating and managing around 30 percent of their closed transactions.

With any platform like this clear and precise communication is critical to success and adoption by the REALTORS®.

As we continue to evolve our Lead Platform we found it necessary to provide Administrators the ability to customize the on-screen message displayed in the DeltaNet™ for company generated lead engagements to the REALTORS®. While we already give Administrators the ability to manage the message sent to the REALTORS®, due to the adoption of our Mobile DeltaNet™many REALTORS® no longer look at the email messages sent to them, making this feature necessary for clear communication.

This new feature control is located in DeltaNet™ under 'Leads & Contacts' -> 'Lead Settings' in the 'Auto Assign Settings' section.  The new feature gives Administrators control over the message in the 'Broadcast Lead Acceptance' section (see image below).

'Auto Assign Settings' interface
If modified the custom message will display as shown below (the screen show below shows the DeltaNet™'s default message).

Agent 'Process Lead' interface

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